At The Dorm Shop, we want you to love every item you buy from us! If you’re not fully satisfied, we’re here to make the return or exchange process easy and transparent.
1. Eligibility for Returns
You can request a return if:
– The item is defective, damaged, or incorrect upon delivery.
– The product is unused, in its original packaging, and with all tags intact.
– The return request is made within 7 days of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
– Used or washed cushions, bedding, or personal comfort products
– Gift cards or clearance sale items
– Customised or made-to-order products
3. Return Process
1. Email us at [insert email address] or contact us via our website’s Return Request Form within 7 days of receiving your order.
2. Include your order number, photos (if damaged), and reason for return.
3. Our team will review your request and arrange a pickup or drop-off depending on your location.
Once your item is received and inspected, we’ll notify you about the status of your refund or exchange.
4. Refunds
– Approved refunds will be processed to your original payment method within 5–7 business days.
– If you paid by Cash on Delivery (COD), we’ll request your bank details to initiate the refund via NEFT/UPI.
– Shipping or handling charges are non-refundable unless the item was defective or incorrect.
5. Exchanges
If you prefer an exchange instead of a refund, we’re happy to replace the product with the same or similar item (subject to availability).
6. Cancellations
You can cancel your order before it’s shipped by contacting us at [insert email/contact number]. Once dispatched, cancellation requests will be treated as returns.
7. Contact Us
If you have questions about your return or refund, reach out to us at:
The Dorm Shop
📧 Email: admin@thedormshop.in
📞 Phone: +91 9211692979